IT Support Center Annual Report 2017

IT SUPPORT CENTER ANNUAL REPORT

Department Name: Information Technology Support Center

Telephone(s): 052-9250136, Ext (125)

E-Mail Address(s): itsc@gcwus.edu.pk

Title: Annual Report 2016-2017

Table of Contents

Sr.#HeadingsPage no
1Introduction2
2Mission2
3Vision2
4IT Staff Members3
5Services by It Support Center4
6Facilities by It Support Center5
7Inauguration8
8Establishments9
9Trainings & Seminars9

Introduction

The Information Technology Support Center (ITSC) deals with the growing IT related needs of the GCWUS community. ITSC is responsible for the implementation of the broad IT vision of the Government College Women University, Sialkot (GCWUS) in terms of strategic central planning and operations. It provides technical support both to the academic community and the management of the University, making it easier for them to carry out their tasks and duties. Its priority is to meet all kinds of IT challenges through well thought out policies. And it is doing just that on account of a team of dedicated professionals who are always at hand to solve IT related problems and work towards expansion and betterment of the campus wide network.

Mission

To provide excellent, innovative, reliable and integrated IT solutions, and quality services to the GCWUS community with organizational citizenship behavior to meet the challenges of the 21st century.

Vision

IT support center is GCWUS’s central technology unit providing the most effective and innovative and computing, communication and data services to its faculty, staff and students with a view to strengthen the competence of its academic enterprise. Our goal is to provide leading edge technological support to uplift the core value of teaching, learning and research, to diversify IT workforce and to cultivate state-wise public and private IT associations.

ITSC STAFF MEMBERS

Ms. Aliza BasharatIn-charge ITSC
Mr. Muhammad TayyabComputer Programmer
Ms. Ribha ShakoorComputer Programmer
Ms. Iqra IlyasAssistant Network Administrator
Mr. Usama AshrafAssistant Network Administrator
Mr. Imran MazharLAN/WAN Technician
Mr. Adnan AshrafWeb Master
Ms. Sadia IftikharAssistant
Ms. Faryal GillMember
Ms. Fatima MirIntern
Mr. Awais ShehbazIntern
Ms. Aliza AnwaarIntern
Ms. Iqra SabirIntern
Ms. Ayesha AsgharIntern
Ms. Tania ZohraIntern
Ms. Ayesha IftikharIntern
Ms. Farva TahirIntern
Ms. Rida KhalilIntern
SERVICES BY IT SUPPORT CENTER

  1. Hardware Maintenance/Support
  2. As an integral part, IT Support Center looks after client’s PCs to address new/exiting maintenance and support requirements.

  3. Network
  4. This service provides support and maintenance of all network communication infrastructure required to sustain IT activities within University premises.

  5. Campus Management Solutions
  6. A project of Campus Management System (CMS) is in progress (initial phase) in the Government College Women University, Sialkot.

  7. Website Development
  8. Web section has been involved in all stages of the development of web site right from planning, design, quality control, launching to online promotion and monitoring.

  9. Official Email
  10. This service provides the facility to staff to communicate electronically via official email. You can use GCWUS’s webmail facility from anywhere in the world with access to the internet.

  11. Software Development
  12. The software development section of Information Technology Support Center is actively participating in development of software system of Government College Women University, Sialkot.

  13. Audio/Video Conferencing
  14. IT Support Center will provide its services regarding Audio/Video facilities for conferencing/lecturing/Symposium etc. within the premises of GCWUS funded by HEC (In Progress).

  15. Online complaint Management System
  16. Complaint management system is to register the complaints of the GCWUS’s staff for PC & Network Troubleshooting in order to solve them accordingly.

FACILITIES BY IT SUPPORT CENTER

  1. Internet Facility (LAN Connectivity and Wi-Fi)
  2. The IT SUPPORT CENTER, at GCWUS is providing high speed internet facility to faculty, administrative staff, and students with 32 MBPS bandwidth through LAN as well as Wi-Fi on campus. IT Support Center has provided 450+ LAN wires and access points all over the University including departments, hostel, café and administrative block.

  3. Fiber Optic Network Installation
  4. IT Support Center installed fiber optic cables throughout the campus of GCWUS for better connectivity and internet speed.

  5. Smart University Project
  6. IT Support Center is working in transforming GC Women University Campus into a smart University Campus with the help of HEC. In smart university project, HEC provided:

    • 129 indoor access points
    • 5 outdoor access points
    • 36 IP cameras
    • 1 doom camera
    • 135 MB internet speed

    for better monitoring and learning environment for faculty and students 24/7.

  7. Biometric Attendance Devices
  8. For advance authentication, IT Support Center has launched a centralized attendance system with the help of 3 biometric devices at various places of the University. IT Support Center is also providing technical support to registrar and chief security departments in this regard.

  9. Smart Classroom (Haier Lab)
    HEC and Haier have Collaboratively facilitated the IT Support Center to establish the Smart Classroom for students. It is a step towards future where students can learn and experience digital education through interactive board, digital projector, interconnected students and instructor’s laptops where instructor can digitally handle the student laptop by sharing learning materials and online quiz conduction etc. This lab is a great initiative for students conducting research.
  10. HR Management System
    IT Support center is moving towards centralizing the University data. In this regard IT Support Center has developed and deployed HR Management system for registrar department to computerize the employee records (contractual, permanent, faculty, non-faculty). HR management system is totally based on user requirements that not only facilitate the registrar department but also the higher authority for decision making.
  11. Student Registration System
    IT Support Center has also developed and deployed student registration system for centralized data sharing. All student details of 2017 are entered in this software. ITSC plans to use this data for Learning management, fee management and examination management system.
  12. QEC Feedback Software
    IT Support Center also conducted online evaluation of both faculty and courses for quality evaluation and improvement. This software helps quality evaluation department in improving quality education and recommendation in the form reporting.
  13. Hardware and Software Maintenance
    IT support center aims to facilitate students and faculty regarding IT related matters. It caters to all software as well as hardware issues. ITSC is also providing IT facilities regarding windows installation, driver issues, and hardware and software issues.
  14. Internship Program
    IT Support Center started internship program to expand IT services for the community of GC Women University, Sialkot. IT Support Center hired 8 interns and assigned them to different departments i.e. networking cell, development cell, library, chief security office, lab management, web updation and designing cell. The team efficiently managed on-campus network, hardware, software, designing and development issues.
  15. Official Email
    IT Support Center provides facility to staff to communicate electronically via official email. University official email accounts have been issued to all faculty members, administrative staff and final year students for communication through electronic mail.
  16. Microsoft Online Learning Academy
    IT Support Center is providing Microsoft Learning Academy facility in collaboration with HEC to both students and instructor of IT/CS departments. It is providing an opportunity for curriculum resources for enhancing IT technical skills and professional certification preparation. IT Support Center is managing environment of instructor-led courses, student-led learning and self-development for both students and teachers.
  17. Turnitin
    IT Support Center also manages Plagiarism software and accounts that are used by the researchers to make their research more useful and less Plagiarized. ITSC also facilitates the students in plagiarism checking.
  18. DreamSpark
    IT Support Center is providing and managing DreamSpark accounts for faculty/administrative
    employees and students in collaboration with HEC and Microsoft. These accounts facilitate the users with professional Microsoft designing and development products.
  19. VLSC Keys
    IT Support Center has also got Volume Licensing Service Center (VLSC) that provides access to free download product with key for both faculty/staff and students.
  20. Oracle Membership
    IT Support Center has also made an agreement with Oracle Academy. According to the agreement, 150 faculty members of the GCWUS would be trained in Oracle Database Foundations, Database Design, Java Foundations, and Java as well as PLSQL Programming in three years to take up their responsibilities as instructors at the Oracle Academy. They would be allowed to use the Oracle Academy infrastructure to train another batch of 118 instructors.
  21. Digital Library Access
    A digital library is functioning to facilitate the faculty members and students to access e-books and research literature through Higher Education Commission, Islamabad.
  22. Open Course Ware
    With the cooperation of Virtual University, ITSC is providing an Open Course Ware to the students of Govt. College Women University, Sialkot through an open courseware site.


INAUGURATION

DATE: 11th NOVEMBER 2017

Along-with worthy Vice Chancellor, inaugurated by Chairman HEC Prof. Dr. Mukhtar Ahmed and by Minister of Foreign Affairs Mr. Khawaja Asif

  1. VIDEO CONFERENCING ROOM
  2. SMART CLASSROOM(Haier lab)


   

ESTABLISHMENTS

  1. Haier Lab



TRAININGS & SEMINARS
  1. Introduction to IOT and Internet Security
    IT Support Center organized a seminar in collaboration with ORIC on “Introduction to IOT & Internet Security” on 9th November 2017.
  2. MOS Training
    IT Support Center trained and certified 365 students including faculty/staff in MOS test in the months of November and December.

  3.    

  4. Awareness Seminar on Cyber Space Challenges, Technical and Non-Technical Solutions on PPECB
    IT Support Center organized a seminar on cyber challenges in collaboration with Internet Society on 15th March 2017.
  5. Online Harassment Seminar
    In the month of August, a seminar on online harassment was arranged by IT Support Center in collaboration with HAMARA INTERNET.

  6.    

  7. Data Visualization Seminar (August10, 2017)
    IT Support Center organized a seminar funded by HEC, along-with the WEB-Master of IT support center Mr. Adnan Ashraf. Worthy Dr. Abdul-Rahman from the University of Gujrat explained the whole idea and usage of data visualization and the language of R.

  8.    

  9. Faculty Development Training (Oct 17, 2017)
    IT Support Center conducted a three-day Hands-on training related to three softwares named “Mendley, Gmail Cloud and Turnitin” to enhance the computer skills of faculty of GCWUS.


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